How will I know my order is shipped?

• You will receive a confirmation number for your order once it is shipped. Please allow us 1-2 business days to ship your order. Please Note: if you have any questions or concerns regarding the arrival of your package, once it is shipped, you will need to contact the designated carrier directly. If you have trouble doing so you can contact us via email at cloudivmail@gmail.com

What is your jewelry made out of?

• Everything on Cloud IV is made from Stainless Steel or 14-18k Gold Plated. For now, most of our collection will be Stainless Steel. However, as the collection grows and expands a bigger variety will be available for everyone. Each product will have its make in the description.

How to care for your Cloud pieces

• Avoid Harsh Chemicals: Keep your jewelry away from harsh chemicals, lotions, and perfumes to prevent damage or discoloration.
• Clean Regularly: Gently clean your jewelry with a soft cloth to remove dirt and oils that may accumulate over time.
• Storage Matters: Store your jewelry in a dry, cool place, preferably in a jewelry box or pouch, to prevent scratching and tangling
• Take Off During Activities: While our jewelry is durable, it's best to remove it during activities like swimming or exercising to avoid unnecessary wear.